1. The pick-up time from Kolkata by car / vehicle will be 9.30 am (if opted). The journey upto
Godkhali / Jharkhali is around 2.30 – 3.00 hrs by road. The houseboat will depart from Godkhali
/Jharkhali at 1.00 pm.
2. The houseboat will reach back at Godkhali/Jharkhali at 12.00 noon. The dropping time at
Kolkata by Car / Vehicle will be approx 4.00 pm. (if opted)
3. The management will make all efforts to ensure that timings are maintained. However we would
request you to bear with us in case of delays due to reasons beyond the control of the
4. In the unlikely event of cancellation of the tour, due to adverse weather / other reasons, the
company is liable only to reschedule the tour to some other mutually agreeable dates or else
refund 100% of the money received by the company for the tour.
5. The fare is inclusive of welcome drink, all meals (Ordinary veg or non-veg as opted), evening tea
/ coffee and snacks. However for your convenience, the houseboat is also having many other
snacks, soft / hot drinks etc available on board which may be availed on payment.
6. Free air conditioning is available in the cabins only from 9.30 pm to 5.30 am. Air conditioning on demand is available which is chargeable for budget package and free for Premium package).
7. The fare is inclusive of Forest Department entry fees for all sites for houseboat, guests and entry fees for only STILL camera of guests. Any other charges as applicable for video camera, Documentaries etc is to be bourne by the guests.
8. Names, age and sex of all the guest including children will be required to obtain permission from Forest Department. Foreign guest will be required to give copy of their Passport and Visa for permission. They also need to carry the originals during the tour.
9. The management will communicate with the Foreign Guests through email only. Domestic guests may be contacted through mobile and / or email.
10. All disputes are subject to Kolkata Jurisdiction. In case of delay in payment beyond 7 days, interest will be charged @ 24 % p.a.
11. CREATING MEMORIES OF A LIFETIME: The houseboat is equipped with loads of facilities for the comfort of the guests. We would be happy if you avail them
12. WE CARE FOR YOU. The houseboat is fully equipped to ensure the safety and comfort of the guests. The crew is trained to give primary importance to the safety of the guests. So in case any minor restriction is imposed by the crew, we would appreciate if you understand that it is for your own safety. Also to ensure the safety of minor children (if any), we request you not to leave them unaccompanied.
13. WE CARE FOR THE ENVIRONMENT: We at Sundarban Houseboat are committed to conserve the Sundarban Ecosystem for generations to come. We would be happy if you support us in the endeavour by not discarding anything in the river. Kindly note that forest department imposes penalty for discarding waste in the river. In case of any requirement, our crew members will be very happy to assist you.